1. How to Place a Call on Hold

• While speaking on the phone, press the button labeled “hold” to place a call on hold. Now, you can hang up the phone, and the caller will remain on the phone.

• When you are ready to continue the call, select the button next to the name on the screen. Then, pick up the receiver.

2. How to Make Calls

• Making External Calls

  • • Pick up the phone. Then, dial “9 (the exit code) + the country code (ex. The country code in the USA is '1') + the number of the person you are trying to call."

• Internal Calls

  • • Use the directory to search for a person's number. Enter the first few letters of the person's last name or their department.

• If you already know the person's extension, dial their three-digit extension. The desk phone will then call the person. Pick up the receiver to take the phone off speaker.

Note: You can call a Midwestern staff or faculty member from a non-MBTS device. If you know their extension, dial Midwestern's phone number (816-414-3XXX) with the extension. If the person's extension begins with 6, then you must dial the last four digits as 38XX. For example, if their extension is 612, dial 816-414-3812.

3. Transferring Calls

• • While on a call, select the “transfer” button. 

• To dial the person you wish to transfer to, you have two options.

  • Option #1: If you know the person or department's extension, enter the three-digit extension number; the call will automatically transfer.

• • Option #2: Use the directory to search for a person's number. Enter the first few letters of the person's last name or their department.

4. Voicemail

• Accessing the Voicemail Systems

  • • Press the voicemail button on your desk phone. It should look like an envelope

    • Enter your Voicemail password. If you have not selected a pin yet, your password will either be 1111 or 0000

    • Select the desired option:

      • • Option 1 allows you to listen to your voicemails (Press 1).

        • Option 2 allows you to send a message (Press 2).

        • Option 3 allows you to access more options (Press 0).

          • • Check receipt (Press 3)

            • Personal Options (Press 4)

              • • Select Personal Greeting (Press 1)

                • Change Greeting (Press 2)

                • Change Notification Settings (Press 3)

                • Change Password (Press 4)

            • Exit (Press 5)